Customer Service Information
ELBusa Creations/Red Elephant is committed to offering you the finest in customer service & merchandise. All merchandise is USA made. If you have any questions that are not addressed below, please contact us at: customersupport@redelephantstore.com or 623.445.2014.
Placing an Online Order
Once you have added your selected products to your shopping cart, you may order securely online. Online ordering is encrypted for your protection. Your order is encrypted via 128 bit SSL. You can verify this by the "closed lock" icon on your browser when you reach the credit card information page in the checkout process.
Order Confirmation
Once your online order has been submitted, you will receive a confirmation of your order via email. Please keep this confirmation for future reference. Order confirmation can only be sent if you have provided us a valid email address. We do not share or sell email addresses to other companies.
Order Billing
Once your online order has been submitted and billed, it will appear on your statement/account as either ELBusa Creations/Red Elephant or Red Elephant Creations.
Mail-in Orders
We have designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send to us.
For cash, check or money orders, please send the order along with payment including shipping (follow through the shopping cart process to payment page, print it, and send it along with with grand total payment. Order will not ship without payment page attached) to:
ELBusa Creations/Red Elephant
c/o: redelephantstore.com
20801 N. 19th Ave. Suite 8
Phoenix, AZ 85027
Order will ship upon receipt of cash or money order, or when personal check clears.
"Bumper Sticker Only" Orders
For customers ordering ONLY bumper stickers, the ELBusa Creations/Red Elephant offers the option of sending a check or money order made out to "ELBusa Creations/Red Elephant", for the total amount of bumper stickers ordered + $2.00 for S&H along with a note indicating the Item #(s) of the bumper stickers desire to:
ELBusa Creations/Red Elephant
c/o: redelephantstore.com
20801 N. 19th Ave. Suite 8
Phoenix, AZ 85027
Order will ship upon receipt of cash, money order, or personal check.
Changing Information After You Place an Order
Order information or delivery options cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please email us at customersupport@redelephantstore.com .
Shipping
ELBusa Creations/Red Elephant ships orders by UPS as quickly as possible. Shipping charges are determined by the weight and destination of the order and will be as shown during the checkout process. UPS Ground shipments are usually delivered within 4 - 10 business days from the day your order is filled. Your credit card will be charged at the time of order.
Customers may also choose UPS Second Day Shipping or UPS Overnight Shipping at a premium. Orders shipped by UPS Second Day will arrive the second day after order fulfillment, not after order placement. Orders shipped by UPS Overnight will arrive the day after order fulfillment, not order placement.
Shipping Timeframes
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Backorders
(Sorry for any inconvenience, we are experiencing very heavy demand for John McCain 2008 products)Your order will not be shipped until all backordered items become available. You may at your option wait for the backordered item(s) or email us to cancel backordered item(s). If you cancel the item(s), credit will be issued to your credit card immediately. If you decide not to cancel, we will ship your entire order when all products become available.
Returns or Exchanges
We appreciate your business and want you to be satisfied with your products. For an exchange or replacement of items purchased through our online store, simply follow these three steps listed below to ensure proper processing. E-mail us at customersupport@redelephantstore.com for authorization & for the correct return address. Repack item(s) in the original packaging and include a copy of the original packing slip. Send your purchase back to the authorized address by any method you wish. Once the package has been received we will happily send you a replacement. ALL SALES ARE FINAL except for exchanges of damaged or defective merchandise, we will send you a replacement with no additional shipping charges.
Proprietary Marks
ELBusa Creations/Red Elephant is developed and operated by ELBusa Creations/Red Elephant, an independent company.
To Contact us with Questions or Comments, please call or email:
Web Store
623.445.2014
customersupport@redelephantstore.com